DSR - Trade Account Policy
1. Eligibility / Who Qualifies
Trade accounts are available to business customers only, including interior designers, architects, retailers, property developers or managers, hospitality businesses, home stagers, and other industry professionals.
To apply, applicants must submit their business name, address, business registration (EIN or business license), and resale certificate or tax-exempt documentation where applicable. Old Bones Co (DSR Trade) reserves the right to approve or deny applications based on business credentials.
2. Trade Pricing & Discounts
Approved trade customers receive exclusive pricing on selected products. Trade pricing is only visible when logged in to your trade account. Pricing and discount structures may vary depending on product category or volume and are subject to change. Any changes will be communicated through email or via your account dashboard.
3. Minimum Orders
At the moment, there are no minimum order requirements.
4. Payment Terms
Payments may be made via credit card, bank transfer, or other approved methods. Net terms (e.g., Net 30) may be available upon application and credit approval. Late payments may incur a late fee of [percentage] after [number] days.
5. Shipping & Delivery
Old Bones Co (DSR Trade) offers standard freight shipping, white-glove delivery, and drop-ship options where applicable. Trade customers may use their preferred carrier or choose delivery through our logistics partners. Lead times for custom or oversized orders will be provided at the time of order confirmation.
6. Custom & Special Orders
Custom orders such as modified dimensions, finishes, or fabrics are available on a case-by-case basis. Custom orders may require a deposit (e.g., 50%) and may carry extended production lead times. Canceled custom orders may be non-refundable depending on production status.
7. Returns & Cancellations
Trade order cancellations may be requested up to 48 hours prior to the shipping stage.
Under our trade and vendor policy, items in the shipping stage will incur a 20% restocking fee. Please note that items are not eligible for returns or exchanges once they are in transit or have been delivered.
Please note that custom and made-to-order products are final sale and therefore not eligible for cancellation or return.
Custom items/art are non-returnable, except in the event of a verified manufacturing defect.
8. Resale / Online Sales Restrictions
Trade customers may resell Old Bones Co (DSR Trade) products; however, prior approval is required for resale on third-party online platforms, including marketplaces or external websites. Unauthorized resale or misuse of our brand assets may result in termination of trade privileges.
9. Tax Exemption
Trade customers claiming tax exemption must submit valid resale certificates or tax-exempt documentation. Trade pricing assumes valid tax exemption where applicable; failure to provide documentation may result in standard retail pricing and applicable taxes being applied.
10. Account Management & Support
Each trade customer receives dedicated account support for quotes, recommendations, and order assistance. Samples, tear sheets, and catalogs may be provided upon request. Trade customers also receive priority access to new collections, trade-only promotions, and events.
11. Termination of Trade Privilege
Old Bones Co (DSR Trade) reserves the right to suspend or terminate trade accounts at its discretion, including for non-payment, breach of policy, or unauthorized resale. Upon termination, pending orders must be settled and access to trade pricing will be revoked.
12. Confidentiality
All trade pricing, discount structures, and account information are confidential and may not be shared with non-trade customers or external parties. Violations may result in account suspension.
13. Changes to Policy
Old Bones Co (DSR Trade) may update or modify this Trade Account Policy at any time. Policy changes will be communicated to trade customers at least [30 days] prior to taking effect.
By applying for a trade account, you acknowledge that you have read, understood, and agree to the terms outlined in this Trade Account Policy.